Report It

Both Falmouth Town Council and Cornwall Council provide services to Falmouth Residents. Before contacting us, please check below to see which Council or organisation you need to contact for which service.

Cornwall Council is responsible for the following services and assets. To get in touch with Cornwall Council, please click here.

• Beaches including:
  • Castle Beach
  • Gyllyngvase Beach
  • Swanpool Beach
  • Maenporth Beach
• Benefits
• Births, Weddings, Deaths and Funerals
• Business, Trading and Licences
• Car Parks
• Council Tax
• Environment Health/Protection
• Fly tipping
• Food safety
• Fox Rosehill Gardens
• Housing
• Prince of Wales Pier
• Planning & Licensing Applications
• Queen Mary Gardens
• Road maintenance and parking including:
  • Abandoned vehicles
  • Flooding
  • Footpaths
  • Hedges and verges
  • Potholes
  • Road Closures
  • Road maintenance and repairs
  • Street Cleaning
  • Street Lighting
• Recycling, rubbish and waste collections

Anti-Social Behaviour (ASB)

Anti-Social Behaviour (ASB) incidents should be reported to Devon and Cornwall Police either by phone or online.

Phone: Call 101 

Online: Report the incident online through Devon and Cornwall Police’s website: Report antisocial behaviour | Devon & Cornwall Police (devon-cornwall.police.uk)

If it is an emergency or there is a threat of danger to life then you should call 999

Rough Sleeping

If you see someone sleeping rough:

• in the open
• in a tent
• in a car
• living in a makeshift shelter in the woods
• sleeping in derelict or empty buildings

you can help by creating an alert online: StreetLink – Connecting people sleeping rough to local services (thestreetlink.org.uk)

The electric Beryl Bikes in Falmouth are not operated or maintained by Falmouth Town Council – it is a service provided by Beryl Bikes on behalf of Cornwall Council.

If you see a Beryl Bike which is broken or has been left in a place where it really shouldn’t be, please let Beryl know so they can fix it as soon as possible.

You can reach them through the in-app chat, via the chat on their website, by email or by phone with details of the bike’s location and they’ll send someone out to deal with the problem.

In app:

Contact Beryl using the chat 💬 icon, or click the 🔧 icon

Email:

support@beryl.cc

Telephone:

You can call Beryl’s customer service team on 020 3003 5044 from 7am – 9pm, Monday-Sunday

Falmouth Town Council is responsible for the following services and assets:

• Allotments
• Atherton Suite
• Burials in Falmouth Cemetery
• Bus Shelters
• CCTV
• Christmas Lights and Festive Weekend
• Community Grants
• Council tax (Precept only)
• Falmouth Art Gallery
• Falmouth Cemetery
• Falmouth Information Services, includes:
  • Payments for Cornwall Council services (council tax; rent; business rates and car parking fines)
  • Free replacement recycling bags and boxes
  • Seagull-proof sacks at a charge of £2.50
  • Free direct line to Cornwall Housing and Cornwall Council Tax departments
  • Shopmobility scooter hire
  • Wheelchair hire
• Falmouth Library
• Falmouth Skatepark
• Gyllyngdune Gardens
• Hanging Baskets
• Jewish Cemetery and Dissenters Cemetery at Ponsharden
• Kimberley Park & Gardens
• Markets on the Moor
• Memorial maintenance:
  • War Memorial, Garden of Remembrance, Kimberley Park
  • 1st World War Memorial & Cross of Sacrifice, Falmouth Cemetery
  • St Nazaire Memorial, Prince of Wales Pier
  • American Shelter dedication, American Shelter, Cliff Road
• Municipal Building
• Pavement weeding
• Pendennis Headland, including lower section of Pendennis Car Park (Pendennis Castle is the property of English Heritage)
• Planning and Licensing Consultee
• Princess Pavilion
• Public Toilets in Falmouth including:
  • Castle beach
  • Grove Place
  • Gyllyngvase beach
  • Kimberley Park
  • Maenporth beach
  • Prince of Wales Pier
  • Swanpool beach
• Play Areas including:
  • Bowling Green Lane
  • Kimberley Park
  • Trescobeas Park
• Re-Source Project at Kimberley Park Lodge
• Roundabouts:
  • Treluswell
  • Sainsbury’s
  • Hill Head (upper and lower)
  • Rugby Club
• Shopmobility
• Sports Pitches & Recreation including:
  • Trescobeas all weather pitch, pump track and recreation area
  • Dracaena Playing Fields
  • Dracaena outdoor gym
• Summertime town banners and flags
• Swanvale Nature Reserve (Boardwalk)
• The Moor
• The Old Post Office
• Town Management including:
  • road closures
  • filming permissions
  • town events
• Twinning
• Youth Services at Dracaena Centre

If you spot a problem or have an issue with any of our services please report it to us by filling out the form below.