Falmouth Town Council’s friendly information service is open 9.30am – 4pm Monday to Friday in our reception at the Old Post Office on The Moor.

Below is a list of services offered by our reception team:

  • Cornwall Council payments service. Pay your Cornwall Council bills including Council Tax, Rent, Business Rates and Car Parking fines.
  • Free direct telephone line to the Housing and Council Tax departments of Cornwall Council.
  • Shopmobility scooter hire. We currently have x2 electric scooters for hire. Please call ahead to ensure availability.
  • Wheelchair hire. We currently have x4 manual wheelchairs for hire. Please call ahead to ensure availability.
  • Free recycling bags/containers for Falmouth residents.
  • Cornwall Council Seagull Proof sacks which hold x3 black bags of rubbish (charge of £4.00 per sack).

Council payments taken by cash, cheque and card payments are taken during normal opening hours.

Other services available include the weekly Kernow Credit Union drop in session on a Friday from 10am-1pm (no appointment needed). For more information on Kernow Credit Union, please visit their website: https://www.kernowcreditunion.co.uk

Our address:

The Old Post Office,
The Moor, 
Falmouth 
TR11 3QA

Contact Us:

Monday – Friday
9.30 – 4.30pm

Telephone: 01326 315 559

Email: admin@falmouthtowncouncil.com

Planning Your Visit

  • Step-free entrance to our offices
  • Gender neutral, accessible toilets
  • Baby change facilities
  • Lift access to first and second floors
  • Lift access to the Atherton Suite on the first floor
  • Lift access to Falmouth’s Registration Office on the first floor (run by Cornwall Council)
  • Wheelchair lift between the split levels of the Atherton Suite

Accessible parking

There are some on-street disabled parking bays opposite our offices on The Moor. Pay and display is available nearby on Webber Street or in the short stay car park on The Moor.